TERMS & CONDITIONS

1. Stays

All bookings for stays are subject to availability. By booking a stay, you agree to the following terms:

• Full payment must be made at the time of booking.
• Cancellations made within 7 days of arrival will incur a 50% charge.
• No-shows will be charged the full booking amount.
• Check-in is at 2 PM, and check-out is at 11 AM.

2. Safaris

When booking a safari, you agree to the following terms:

• Full payment is required upon booking to secure your safari.
• Cancellation within 14 days of the safari will result in a 50% refund.
• Participants must adhere to the safety guidelines provided by the guides.
• We are not responsible for any wildlife-related incidents.

3. Car Hire

The following terms apply to all car hire services:

• A valid driver’s license is required to hire a car.
• Fuel is not included in the rental price.
• Damage to the vehicle will be the responsibility of the hirer.
• The minimum rental period is 24 hours.

4. Excursions

For excursions, the following conditions apply:

• Excursions must be booked at least 48 hours in advance.
• Full payment is required at the time of booking.
• Excursions are non-refundable unless canceled by the company.
• Participants must adhere to safety instructions at all times.

5. Chef Service

Our chef services come with the following terms:

• Chef services must be booked at least 72 hours in advance.
• Menu customization is available and should be confirmed at least 48 hours before the service.
• A deposit of 50% is required to secure the booking.
• Any dietary restrictions must be communicated during the booking process.

6. Check out & Checkin Times

Our booking and reservation services come with the following terms:

• CHECK IN TIME : 12:00 PM EAT
• CHECK OUT TIME : 10:00 AM EAT

7. FOR RESERVATIONS

These are the reservation terms:

• 50% REQUIRED- For booking confirmation except for a night stay where full payment is required.
• BALANCE: PAID on arrival before check-in.

8. CANCELLATION POLICY

These are the cancellation terms:

• LESS THAN 48 hrs FROM THE DATE OF PAYMENT- 100% refund of the total amount paid
• 3-14 DAYS FROM THE DATE OF PAYMENT - 50% refund of the total amount paid
• 15-21 DAYS FROM THE DATE OF PAYMENT-15% refund of the total amount paid
• 22-30 DAYS FROM THE DATE OF PAYMENT- NO refund

PLEASE NOTE FOR BOOKING'S DURING EASTER & PEAK SEASON 18TH DECEMBER - 5TH JANUARY WE DO NOT ISSUE REFUNDS WE HOWEVER DO ISSUE CREDIT NOTES WHICH ARE VALID FOR SIX MONTHS FROM THE DATE OF PAYMENT

By using our services, you agree to these terms and conditions.